Privacy Policy - SehatSethu
Last Updated: March 2025
SehatSethu is a rural-first telemedicine platform designed to connect patients, doctors,
pharmacists, and healthcare providers. We are committed to safeguarding your personal and health information.
1. Information We Collect
1.1 Personal Information
- Full name
- Mobile number (OTP-based authentication)
- Email address
- Language preference
- User role (Patient, Doctor, Pharmacist)
1.2 Health & Medical Data
- Symptoms entered by users
- Prescriptions and consultation records
- Uploaded medical reports
- Appointment and consultation history
1.3 Location Data
- Used to identify nearby hospitals, pharmacies, and doctors
- Required for emergency and healthcare accessibility
- Only collected with user consent
1.4 Usage & Device Data
- IP address and device information
- App interaction logs
- Error reports and diagnostics
2. How We Use Your Information
- User authentication and account management
- Providing telemedicine consultations (video/audio/chat)
- Maintaining digital health records (offline-first)
- Connecting users with verified doctors and pharmacies
- Improving app performance and reliability
3. Data Security
- Secure authentication using Firebase
- Encrypted communication (HTTPS)
- Role-based access control
- Restricted access to medical records
- Regular security reviews
4. Data Sharing
We do not sell or misuse your data. Health information is shared only:
- Between patient and assigned doctor
- With pharmacies for prescription fulfillment
- When legally required by authorities
5. Your Rights
- Access and update your personal information
- Request correction or deletion of data
- Withdraw consent where applicable
- Delete your account permanently
6. Children’s Privacy
SehatSethu is not intended for children under 13 without parental or guardian consent.
Any such data will be removed upon identification.
7. Policy Updates
This Privacy Policy may be updated periodically. Changes will be notified through the app or website.
8. Contact Us